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Frequently Asked Questions
Registration Questions
Exhibitor Questions
Hotel and Travel Questions
General Questions
Registration Questions
What comes with my registration?
Registration tickets include the following:
- Access to all convention educational sessions and meetings
- Access to the exhibit hall
- Access to the attendee list with contact information
- Food and beverages at the social/food functions
- Unlimited networking opportunities!
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Where do I pick up my registration materials?
You will need to pick up your name badge along with conference materials when you arrive. Your name badge serves as the entry to all convention functions, including social events and food/beverages. View the schedule to see the registration & info desk locations and hours.
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What do I do if I need to cancel?
All cancellation requests must be emailed to [email protected]. Refunds are subject to a 15% processing fee. No refunds will be made after September 5th. Hotel, airline and rental car cancellations must be made by the registrant.
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Can I transfer my registration if I can no longer attend?
Yes! You may transfer your registration to someone else in your organization. The request must be made via email to [email protected] no later than September 27th. and include the following information:
- Name
- Job Title
- Email
- Phone
- Any dietary needs / physical accommodations required
No one will be allowed in and out of the exhibit hall without a valid registrant badge.
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Exhibitor Questions
What's included in my exhibitor registration?
Exhibitor registration tickets include:
- One delegate registration with full access to all speakers, educational sessions and food/beverages at the social/meal functions
- An exhibit booth with back and side wall drapes, measuring ten feet by ten feet (10’x10’) in a carpeted ballroom
- One six-foot skirted table
- Two chairs
- One wastebasket
- Booth signage featuring your company name
- Company featured on IAICDV website and convention mobile app
- Access to the attendee list with contact information
- Unlimited networking opportunities!
A/V, electricity, internet, furniture, etc. must be ordered through GEMS expo management company.
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When will booth assignments be available?
The exhibit booth assignments will be available after September 15th. Booth preferences are taken in order of registration date and/or sponsor status.
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How do I purchase A/V, electricity, and/or internet for my booth?
A/V, electricity, internet and additional booth accessories such as furniture and graphics must be ordered through the GEMS (Gilbert Exposition Management Services) online portal here. If you did not receive an email from GEMS with your login information, contact GEMS at (407) 438-5002 or [email protected].
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How do I contact GEMS exhibitor management company?
For all exhibitor-related questions, contact Cathy Gilbert at 407-438-5002 ext.113 or [email protected].
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Hotel and Travel Questions
How can I book my hotel room?
All Annual Convention delegate registration tickets are eligible for an instant $100 discount for staying at Rosen Shingle Creek. To redeem the discount, enter your hotel confirmation number in the registration form and enter promo code hotel100 on the payment section. The confirmation number is found in the confirmation email sent by the hotel upon your reservation. The group rate is available until the room block is filled or until September 18, 2023.
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What are the driving directions to the hotel? Is there parking available?
Rosen Shingle Creek's address is 9939 Universal Blvd, Orlando, FL 32819. View driving directions.
Hotel Parking:
- Valet Parking is $35.00 + 6.5% tax per day, for day and overnight guests
- Self-Parking is $25.00 + 6.5% tax per day, for day and overnight guests.
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General Questions
How do I get an attendee list?
Approximately one week prior to the event, you can expect to receive an email entitled "Know Before You Go" This email will contain the attendee list including name, organization, city, state, and email in PDF format. The IAICDV does not distribute attendee lists in excel format or by request.
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Will I receive a printed convention program?
In an effort to go green, the IAICDV will exclusively use the convention mobile app to house onsite convention information. Search IAICDV in the Google Play Store or App store to download. See the registration & info desk for assistance downloading.
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What is the convention attire?
IAICDV Sessions & Social Functions: Business casual/resort wear is suitable. Light jackets/ sweaters are recommended as the meeting rooms can get chilly.
Welcome Banquet: Formal attire is recommended and encouraged.
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Will there be free WiFi at the convention?
WiFi will be available in the meeting space.
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Can I bring my spouse/children?
Although attendees may bring family members to the hotel, only paid registrants wearing convention name badges will be permitted to attend convention events and food/social functions.
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