Frequently Asked Questions

General Questions

• How do I login to my member profile?
• My username and password are not working. How do I reset my password?
• I'm a member. Why do I not see member pricing for events?
• My profile has incorrect information. How can I update my profile?
• Does a membership include multiple user profiles?
• Where can I find member contact information?
• Where can I find my membership dues invoice/ receipt? 
• I just registered for the Annual Convention. Why can't I see my invoice?
• What are your office hours?

 Annual Convention Questions

• What comes with my registration?
• Can I transfer my registration if I can no longer attend?
• What do I do if I need to cancel?
• Can Annual Convention attendees receive discounted hotel room rates? 
• When and where is the next Annual Convention?

How do I login to my member profile?

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My username and password are not working. How do I reset my password?

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I'm a member. Why do I not see member pricing for events?

Discounted member pricing is available for all active IAICDV members. Please make sure that you are logged in to your active membership profile to secure member rates.

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My profile has incorrect information. How can I update my profile?

IAICDV members may edit information on their profiles, including email, phone number, and address, by visiting My Profile and clicking the "Edit" button.

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Does a membership include multiple user profiles?

Yes! You can have multiple user profiles under an IAICDV company membership. If you would like to add additional employees to your membership, please send name, job title, email address, phone and address to [email protected].   

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Where can I find member contact information?

IAICDV provides a list of all of our members in the IAICDV Member Directory. This is a members-only feature and you will need to login to access the Member Directory, to find the point of contact for companies in your area.

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Where can I find my membership dues invoice/ receipt? 

I just registered for the Annual Convention. Why can't I see my invoice?

Login to your profile. Then go to the invoices tab to view your invoice. If you do not see your invoice contact IAICDV Headquarters via email at [email protected]

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What are your office hours?

Monday - Friday from 8:00 AM - 4:30 PM Eastern

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What comes with my registration?

• Access to all convention educational sessions and keynote speaker
• Access to the exhibit hall
• Access to the attendee list with contact information and a printed copy of the IAICDV 2020 Member Directory
• Food and beverages at the social/food functions
• Unlimited networking opportunities!

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Can I transfer my registration if I can no longer attend?

• Name
• Job Title
• Email
• Phone
• Any dietary needs / physical accommodations required

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What do I do if I need to cancel?

All cancellation requests must be emailed to [email protected]. Refunds are subject to a 15% processing fee. No refunds will be made after September 30, 2019. Hotel, airline and rental car cancellations must be made by the registrant.

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Can Annual Convention attendees receive discounted hotel room rates? 

Yes. IAICDV attendees can receive the discounted group rates for Annual Conventions. Hotel information, including the group rate deadline and rate for the 50^th Annual Convention, is avaliable  here.

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When and where is the next Annual Convention?

Still have questions?

For billing and other finance-related questions contact us at, [email protected]. For all other inquiries contact us at, [email protected]