Frequently Asked Questions

General Questions

 Annual Convention Questions

Membership Questions

Mobile App Questions

 

When will scholarship applications open?

The 2022 IAICDV Jim Roberts Scholarship applications closed in July 2022. Applicants were notified in early August 2022. The 2023 scholarship application will open in March 2023. 

Where can I find member contact information?

IAICDV provides a list of all of our members in the IAICDV Member Directory. This is a members-only feature and you will need to login to access the Member Directory, to find the point of contact for companies in your area.

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What are your office hours?

Monday - Friday from 8:00 AM - 4:30 PM ET

Dates Closed in 2022 Holiday/Occasion
January 1 New Year's Day
January 17 Martin Luther King, Jr. Day
April 15-18 Easter (Observed)
May 30 Memorial Day
July 4 Independence Day
September 5 Labor Day
November 24 Thanksgiving Day
November 25 Thanksgiving Friday
December 25 Christmas Day

 

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I just registered for the Annual Convention. Why can't I see my invoice?

Login to your profile. Then go to the invoices tab to view your invoice. If you do not see your invoice contact IAICDV Headquarters via email at [email protected]

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What comes with my registration?

 Registration tickets include the following:
  • Access to all convention educational sessions and retailer sessions
  • Access to the exhibit hall
  • Access to the attendee list with contact information 
  • Food and beverages at the social/food functions
  • Unlimited networking opportunities!

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Can I transfer my registration if I can no longer attend?

Yes! You may transfer your registration to someone else within your organization. The request must be made via email to [email protected] no later than October 25th and include the following information:

  • Name
  • Job Title
  • Email
  • Phone
  • Any dietary needs / physical accommodations required

No one will be allowed in and out of the exhibit hall without a valid registrant badge. 

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What do I do if I need to cancel?

All cancellation requests must be emailed to [email protected]Refunds are subject to a 15% processing fee. No refunds will be made after October 3, 2022. Hotel, airline, and rental car cancellations must be made by the registrant.

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Can Annual Convention attendees receive discounted hotel room rates? 

Yes. IAICDV attendees receive discounted group rates for Annual Conventions. Book your hotel for the 52nd Annual Convention prior to registering to get $150 off! Find out more

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When and where is the next Annual Convention?

The IAICDV 52nd Annual Convention will be held November 8-10, 2022 at the Green Valley Ranch in Las Vegas, Nevada. 

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How do I login to my member profile?

There is a Member Login button in the upper right corner of every IAICDV webpage. Click here to login.

If you have never received your login credentials, please contact IAICDV Headquarters via email at [email protected].

If your company is a member, and you do not have login credentials, please contact IAICDV Headquarters via email at [email protected].

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My username and password are not working. How do I reset my password?

If you have not received email instructions after clicking "Forgot your password", please check your spam/junk folder in your email. If you still haven't received the email, please contact IAICDV Headquarters via email at [email protected].

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I'm a member. Why do I not see member pricing for events?

Discounted member pricing is available for all active IAICDV members. Please make sure that you are logged in to your active membership profile to secure member rates.

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My profile has incorrect information. How can I update my profile?

IAICDV members may edit information on their profiles, including email, phone number, and address, by visiting My Profile and clicking the "Edit" button.

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Does a membership include multiple user profiles?

Yes! You can have multiple user profiles under an IAICDV company membership. If you would like to add additional employees to your membership, please send name, job title, email address, phone and address to [email protected].   

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Where can I find my membership dues invoice/ receipt? 

Login to your profile. Then go to the invoices tab to view your invoice. If you do not see your invoice contact IAICDV Headquarters via email at [email protected]

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How do I download the IAICDV mobile app?

Search the App Store or Google Play store for "IAICDV" and click "Get" to download. 

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How do I activate my mobile app account? 

Follow these steps once the app is downloaded to your mobile device.

1. Open the app and locate the login button at the top right of the homepage

2. Use the email listed on your IAICDV profile to log in. 

3. Enter the 6-digit code that was sent to your email. If you do not receive the code within 5 minutes, check your spam/junk folder. 

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What email should I use to log in to the mobile app?

Use the email listed in your IAICDV Profile. If you are unsure which email to use, contact IAICDV Headquarters at [email protected]

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How do I update my directory listing or my company's directory listing? 

Please email your changes to IAICDV Headquarters at [email protected]

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Why is the member directory not showing up?

You must be logged in for the member directory to load properly. 

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Still have questions?

For billing and other finance-related questions contact us at [email protected].

For all other inquiries contact us at [email protected]